9: Quality Improvement and Research

MEASUREMENT, CONTINUOUS QUALITY IMPROVEMENT AND RESEARCH

Short-term: Embed safety in primary care as a key quality metric, and develop training in (for example) IPAC and Quality Improvement (QI) for all primary care providers. Primary care hubs will require support to implement safety procedures, including a model of IPAC and QI.

Long-term: Establish a culture of continuous learning, accountability and quality improvement in primary care, through funding of education and leadership. Support practice change management and implementation through business optimization/practice facilitation teams shared within the network for quality standards.